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Ministry of Housing and Social Development

Advocate for Service Quality

The Advocate is a person working for Adults with Developmental Disabilities.
There is no cost to you for the Advocate's services.
Who is the Advocate for Service Quality?

The Advocate for Service Quality is Jane Holland. She was appointed by, and reports to, the Minister. She does not work directly for the government.

What does the Advocate do?

The Advocate's job is to help adults with developmental disabilities and their families get good quality services. The Advocate can help with services from the Ministry of Housing and Social Development, from other ministries, Community Living BC or from service agencies in the community.

When should I call the Advocate?

If you have a problem with services you can contact the Advocate and request assistance to resolve any complaints you may have. The Advocate also encourages and helps adults to advocate for themselves.

For example, the Advocate will try to help:

  • if you do not like the services you are getting
  • if you think you are not treated fairly or with respect
  • if you do not agree with a decision that was made, or
  • if you have questions about eligibility and funding of services.
How do I contact the Advocate?

In Vancouver
phone: 604 775-1238
Fax: 604 660-1505

If you live outside Vancouver, call Enquiry BC and ask them to transfer you to Office of the Advocate for Service Quality's office at 604 775-1238

Victoria residents call Enquiry BC at 250 387-6121
Elsewhere in B.C. call Enquiry BC at 1-800-663-7867

Mailing Address:

Office of the Advocate for Service Quality
Suite 820 - 999 West Broadway
Vancouver, BC
V5Z 1K5